Return & Exchange Policy
Effective Date: July 3, 2026
At Satyam Collection, customer satisfaction is our priority. If you receive a damaged, defective, incorrect product, or face any issue with your order, we are here to help. Please read this Return & Exchange Policy carefully before requesting a return or exchange.
1. Return & Exchange Eligibility
We offer an easy 7-day return or exchange from the date of delivery for eligible products.
Returns or exchanges are accepted only if:
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You received a damaged product.
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You received a defective product.
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You received the wrong item, size, or color.
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The product has a manufacturing defect.
Requests submitted after 7 days from the delivery date may not be accepted.
2. Mandatory Unboxing Video
Please record a continuous unboxing video while opening your package.
The video must clearly show:
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The sealed package before opening.
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The shipping label.
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The complete unboxing process without any cuts or edits.
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The condition of the product received.
An unboxing video is mandatory for claims related to:
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Damaged products
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Missing items
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Wrong products
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Manufacturing defects
Claims submitted without a valid unboxing video may be rejected.
3. Product Condition
To qualify for a return or exchange, the product must:
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Be unused and unwashed.
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Be in its original condition.
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Have all original tags attached.
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Be returned with its original packaging, accessories, and invoice (if applicable).
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Be free from stains, perfumes, washing, damage, or alterations.
Returns without original tags or products showing signs of use will not be accepted.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
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Used or washed products.
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Products without original tags or packaging.
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Products damaged due to customer misuse or improper handling.
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Customized, personalized, stitched, or altered products.
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Innerwear or hygiene-sensitive products (where applicable).
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Clearance, sale, or discounted items unless they are damaged, defective, or an incorrect item was delivered.
5. How to Request a Return or Exchange
To initiate a return or exchange:
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Contact our customer support within 7 days of delivery.
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Provide your order number.
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Explain the reason for the request.
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Share clear photographs and the mandatory unboxing video (if applicable).
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Wait for approval before sending the product back.
Returns sent without prior approval may not be accepted.
6. Product Inspection
Every returned product undergoes a quality inspection.
If approved:
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A replacement product will be dispatched (subject to availability), or
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A refund will be processed.
If the inspection reveals that the product has been used, washed, altered, or does not meet the return criteria, the return request may be rejected and the product may be shipped back to the customer.
7. Refund Policy
After successful inspection:
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Refunds will be initiated to the original payment method whenever possible.
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Cash on Delivery (COD) refunds will be processed through bank transfer, UPI, or another approved payment method.
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Refunds are generally processed within 5–10 business days after approval, depending on your bank or payment provider.
8. Exchange Policy
If your exchange request is approved:
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A replacement product will be dispatched subject to stock availability.
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If the requested item is unavailable, you may choose another available product (subject to any price difference) or request a refund where applicable.
9. Return Shipping Charges
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If the return is due to our error (damaged, defective, or incorrect product), Satyam Collection will bear the return shipping charges.
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For other eligible returns, return shipping charges may apply and may be deducted from the refund where applicable.
10. Incorrect Shipping Information
Customers are responsible for providing the correct shipping address, PIN code, and contact number while placing an order.
If an order is returned because of:
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Incorrect address,
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Incorrect PIN code,
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Incorrect phone number, or
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Customer unavailability,
re-shipping charges will be applicable before the order is dispatched again.
11. Right to Reject Returns
Satyam Collection reserves the right to reject any return or exchange request if:
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The request is made outside the return period.
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The product has been used, washed, damaged, or altered.
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Original tags or packaging are missing.
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The mandatory unboxing video is not provided for damage or missing-item claims.
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Fraudulent, abusive, or suspicious return activity is detected.
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The product does not meet the eligibility conditions stated in this policy.
The decision of Satyam Collection regarding the acceptance or rejection of a return request shall be final.
12. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us.
Satyam Collection
Email: support@satyamcollection.in
Phone: +91-7275135767
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.